Buying model to be confirmed in writing No-obligation enquiry Extra support available

Policies and customer protection

Complaints Procedure

How to raise a complaint about the service.

How to make a complaint

Email info@webuyallhome.co.uk or write to . Include your name, property address, contact details, a clear explanation of the issue and the outcome you are seeking.

What happens next

We aim to acknowledge a complaint promptly, investigate the relevant records and provide a written response. Complex matters may require additional time, in which case an update should be provided.

Independent advice

You remain free to obtain independent legal advice or use any statutory or contractual complaint route available to you. Any applicable redress-scheme information should be included in the final written response.

Understand the price and the process before deciding

A faster direct sale will usually involve a lower price than a longer open-market sale. Ask for the proposed buyer, funding route, conditions and costs in writing, then take independent legal advice.

Open the seller safety centre