Buying model to be confirmed in writing No-obligation enquiry Extra support available

Property selling information

Support for Older and Vulnerable Customers

Communication and accessibility support for homeowners who need extra help during a property sale.

Extra support is available

Selling a home can be stressful, particularly after bereavement, during illness, where finances are under pressure or when online forms are difficult to use.

You can ask us to

  • Use larger text or written summaries
  • Slow the conversation down and avoid jargon
  • Contact you by phone, email or letter where practical
  • Include a trusted family member, friend or professional adviser with your permission
  • Allow additional time to consider information
  • Record communication or accessibility needs

We will never ask for online banking passwords or pressure you to transfer money. Your solicitor should handle sale funds.

No obligation

Request a property assessment

Start with the property postcode. You can review the information before deciding whether to continue.

Property and contact details
How should we contact you?
Add an email if you would like a written acknowledgement.
Consent

Submitting this form does not create an offer or obligation to sell. Any proposal remains subject to valuation, due diligence, legal checks and contract.

Understand the price and the process before deciding

A faster direct sale will usually involve a lower price than a longer open-market sale. Ask for the proposed buyer, funding route, conditions and costs in writing, then take independent legal advice.

Open the seller safety centre